Koi Keeper support
Email burbano4business@gmail.com for help with the game. We aim to reply within 30 days.
Please tell us the game version (it’s on the title screen), your device, what happened and roughly when, and whether you were signed in. Please never send a password or sign-in code.
Your pond
- Without an account, your pond is stored only on that device or in that browser. Clearing the site’s data or deleting the app removes it, and we can’t bring it back.
- With an account, your pond is saved online, and you need a connection to play it. Sign in with the same account on another device to play it there.
Lost your pond or your account?
- Sign in with the same email as before. A different email starts a new, empty account, and your pond is still safe in the first one.
- If you chose Hide My Email with Apple, your account uses Apple’s private address, so sign in with Apple again on the same Apple Account.
- A pond with no account lives only on the device it was played on, so check that device.
- Still stuck? Email us the address you signed in with, and we’ll look.
A player is bothering you
Open the Keeper tab in the Journal, tap the menu beside their name, and choose Block, Report or both. Blocking takes effect right away. You can also email us about it.