Delete your Koi Keeper account

In the game

1. Open Settings, then My Profile.
2. Choose Delete account.
3. Choose whether to keep your pond on that device, and confirm.
4. Unless you signed in within the last few minutes, enter the code we email you to check it’s you. Can’t get the code? Sign out and sign in again, then delete your account straight after: a new sign-in needs no code.

Once our server accepts the request, your account is blocked, and your online pond, your username, your friends list and your blocked list are removed. Your sign-in profile at Clerk is deleted too. An outage can delay this, and if you close the app first, it finishes later.

If you signed in with Apple, the iPhone and iPad app also asks Apple to remove Koi Keeper’s access to your Apple Account. If you delete from the website, or that doesn’t finish, you can remove it yourself.

If you can’t sign in

Email burbano4business@gmail.com with the subject “Koi Keeper account deletion” and tell us how you signed in, from the email address on your account if you can. We’ll need to confirm the account is yours before we act, and an email address alone may not be enough. We aim to reply within 30 days. Please never send a password or sign-in code.

Without an account

Your pond is only on your device. Delete the app, or clear the site’s data in your browser.

What can remain

Deleting your Koi Keeper account doesn’t delete your Google or Apple account. Encrypted recovery copies can hold earlier pond data for a while, we keep limited security records so a deleted account can’t reopen its pond, and reports and emails remain as described in our privacy notice. We can’t reach copies on your other devices or files you exported.